Refund and Cancellation Policy

Once payment is received to reserve our services we allot that time for your project and deny any subsequent projects that would infringe on your project’s timeline. If you have any questions or reservations, please contact us before paying for our services. Thank you!

Web Design

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by ACA Web Consulting and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Website Maintenance

Payments for requested services are due and payable immediately following the rendering of services.  Failure to pay may result in your website being taken down until payment for services are made.

Subscription Services

Subscription Services require a full 30-day cancellation notice before the next billing cycle. If notice is given with less than 30 days from the next billing cycle, subscriptions will be stopped on the following cycle. Subscriptions are not pro-rated.

Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

ACA Web Consulting reserves the right disable and/or terminate a user’s account if a user is found in violation ethical web practices. Accounts terminated due to policy violations will not be refunded.